1Introduction
Welcome to Our Privacy Policy maxim 88. This document outlines the privacy practices of the maxim 88 platform, accessible at maxim88.life — a digital entertainment platform offering a wide range of online casino games, Live Casino, lottery, table games, and sports events for Malaysian players.
We understand that your trust is our most valuable asset. When you register and play at maxim 88, you are entrusting us with your personal information. We take this responsibility seriously, and this privacy policy is designed to ensure you have a clear understanding of how your data is managed.
This Privacy Policy applies to all maxim 88 users, whether you are a casual visitor, registered member, or active player. By using the maxim 88 platform in any capacity, you acknowledge that you have read and understood this policy.
Legal Basis: maxim 88's privacy policy is formulated in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia. All seven PDPA principles — the General Principle, Notice & Choice Principle, Disclosure Principle, Security Principle, Data Integrity Principle, Access Principle and Retention Principle — are adhered to in maxim 88's day-to-day operations.
2Personal Data We Collect
Maxim 88 collects various categories of personal data depending on how you interact with our platform. Below is a summary of the data we may collect:
| Data Category |
Examples of Information |
Primary Purpose |
| Identity Data |
Full name, date of birth, identity card number |
Identity verification, legal compliance |
| Contact Data |
Malaysian phone number, email address |
Account communications, promotional notifications |
| Financial Data |
Bank account numbers, deposit and withdrawal history in MYR |
Payment processing, fraud prevention |
| Technical Data |
IP address, browser type, device operating system |
Account security, platform improvement |
| Usage Data |
Games played, session duration, betting history |
Personalise your experience, responsible gaming |
| Cookie Data |
Platform preferences, login session data |
Platform functionality, usage analytics |
We never collect sensitive data such as your health information, religious beliefs or political affiliations. The data we collect is limited strictly to what is necessary to provide maxim 88 services safely and efficiently.
3How We Collect Your Data
Maxim 88 collects your personal data through several different methods, depending on how you interact with the platform:
- During Registration: When you create a new account at maxim 88, you provide information such as your name, Malaysian phone number, email address, and password directly.
- During Financial Transactions: When you make a deposit via DuitNow, Touch 'n Go eWallet, FPX (Maybank2u, CIMB Clicks), GrabPay, Boost, or ShopeePay, the transaction information required to process your payment is collected.
- During Identity Verification (KYC): To meet legal requirements and process withdrawals above certain thresholds, we may request a copy of your identity document.
- Automatically: The maxim 88 platform automatically collects technical data such as your IP address, browser information, and activity data while you use the platform.
- Via Cookies: Cookies and similar technologies are used to remember your preferences, maintain your login session, and understand how you use the platform.
- From Third Parties: In certain cases, we may receive information about you from payment service providers or game software providers for verification or fraud prevention purposes.
4How We Use Your Personal Data
Maxim 88 uses collected personal data for the following purposes, all of which are lawful and necessary for platform operations:
- Account Management: Creating, verifying and securely managing your maxim 88 account.
- Transaction Processing: Processing deposits and withdrawals in MYR via your preferred local payment methods.
- Platform Security: Detecting and preventing fraud, money laundering and other unlawful activities that could harm you or the platform.
- Legal Compliance: Meeting Malaysian legal requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations.
- Personalise Your Experience: Delivering game recommendations, promotions, and relevant content based on your gaming activity on maxim 88.
- Service Communications: Sending important notifications about your account, transactions, policy updates and the latest promotions.
- Responsible Gaming: Monitoring gaming patterns to identify players who may need responsible gaming support.
- Platform Improvement: Analysing usage data to improve the performance, usability, and overall experience of the maxim 88 platform.
Lawful Basis for Processing: Every use of your data by maxim 88 is based on at least one of the following grounds — your consent, contractual necessity, legal obligation, our legitimate interests, or the need to protect your vital interests.
5Disclosure of Data to Third Parties
Maxim 88 never sells your personal data to any third party for commercial purposes. However, under certain limited and legitimate circumstances, your data may be shared with:
- Payment Service Providers: DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay providers require minimum transaction information in order to process your payment.
- Gaming Software Providers: Providers such as Evolution Gaming, Playtech and SA Gaming may receive technical data required to operate games within the maxim 88 platform.
- Security & Fraud Prevention Services: We work with specialist third-party services to help detect and prevent fraudulent activity, keeping your account protected.
- Legal Authorities: Where required by Malaysian law, court order, or direction from a lawful authority, maxim 88 will disclose the necessary data.
- Analytics Services: Anonymised data may be shared with analytics providers to help us understand and improve platform usage.
All third parties who receive your data from maxim 88 are required to comply with security and privacy standards equal to or higher than those we set for ourselves. They are not permitted to use your data for any purpose other than those specified in their service agreement with us.
6International Data Transfers
As a digital platform operating across borders, maxim 88 may need to transfer your personal data to servers or processing facilities located outside Malaysia. This is particularly relevant when dealing with international gaming software providers or cloud computing infrastructure.
When international data transfers occur, maxim 88 ensures that:
- The recipient country or region maintains adequate data protection standards.
- Appropriate data transfer agreements (such as Standard Contractual Clauses or equivalent mechanisms) are put in place.
- Your data remains protected to a standard equivalent to that provided under Malaysia's PDPA.
maxim 88 does not transfer your personal data to any country that lacks an adequate data protection framework without first obtaining your explicit consent.
7Data Security Measures
Maxim 88 has implemented a range of technical and organisational measures to protect your personal data from unauthorised access, misuse, loss or destruction:
- Data Encryption: All data transmitted through the platform is protected with 256-bit SSL/TLS encryption. Sensitive data stored in our databases is kept in encrypted form.
- Access Controls: Only staff who require access to specific data to perform their duties are authorised to do so. All access is logged and regularly audited.
- 24/7 Monitoring: Our security monitoring system operates around the clock to detect any suspicious activity or intrusion attempts.
- Regular Security Audits: Penetration testing and independent security audits are conducted on a regular basis to identify and address any vulnerabilities.
- Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) for an added layer of security on their maxim 88 account.
- Staff Training: All maxim 88 staff who handle personal data receive regular data protection training.
Shared Responsibility: While maxim 88 takes all reasonable steps to protect your data, your account security also depends on your own actions — use a strong password, never share your login credentials, and log out when you are done using the platform.
8Data Retention & Deletion
Maxim 88 retains your personal data only for as long as necessary for the purposes stated in this privacy policy, or as required under applicable Malaysian law.
In general, maxim 88's data retention periods are as follows:
- Active Account Data: Retained for as long as your account remains active on the maxim 88 platform.
- Financial Transaction Data: Retained for a minimum of 7 years after a transaction is made, in accordance with Malaysia's financial and tax regulatory requirements.
- Identity Verification (KYC) Data: Retained for a minimum of 5 years after account closure, in line with anti-money laundering (AML) requirements.
- Gaming Activity Logs: Retained for 2 years for the purposes of dispute resolution and compliance.
- Marketing Data: Deleted within 90 days after you withdraw your consent to receive marketing communications.
Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to you personally.
9Your Rights as a maxim 88 User
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by maxim 88:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Correction
You may request corrections to any inaccurate or incomplete data through your account settings or by contacting customer support.
Right to Erasure
Under certain circumstances, you may request the deletion of your personal data, subject to legal data retention obligations.
Right to Restriction
You may request that we restrict the processing of your data in certain circumstances while a dispute is being resolved.
Right to Data Portability
You have the right to receive your data in a structured, portable format for transfer to another platform if you wish.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time by contacting us.
To exercise any of the above rights, please contact the maxim 88 customer support team via email at support@maxim88.life or via in-platform live chat. We will process your request within 14 business days.
10Cookies & Tracking Technologies
The maxim 88 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. The following are the types of cookies we use:
Essential Cookies
Required for core platform functions such as maintaining login sessions and security. Cannot be disabled.
Analytics Cookies
Helps us understand how players use the platform so we can make ongoing improvements. Data is collected anonymously.
Functional Cookies
Remembering your preferences such as language and display settings to deliver a more personalised experience.
Marketing Cookies
Used to display relevant maxim 88 promotions and offers based on your gaming preferences.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the maxim 88 platform. Essential cookies cannot be disabled as they are required for the platform's core operations.
11Children's Privacy
The maxim 88 platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18.
Should we discover that personal data belonging to a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe your child has registered on the maxim 88 platform, please contact us immediately at support@maxim88.life.
12Links to Other Websites
The maxim 88 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the maxim 88 platform and does not cover the privacy practices of any other website.
Maxim 88 is not responsible for the content or privacy practices of any third-party website. We recommend reading the privacy policy of each website you visit separately.
13Changes to the Privacy Policy
Maxim 88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements or platform improvements.
Members will be notified of any material changes to this policy via:
- An in-platform notification on maxim 88 the next time you log in.
- A notification email sent to the email address registered to your account.
- Updates to the "Last Updated" date displayed at the top of this page.
Your continued use of the maxim 88 platform after any policy changes take effect will be considered your acceptance of the updated policy. We therefore encourage you to review this page from time to time.
14Contact Us About Privacy
If you have any questions, concerns or complaints regarding maxim 88's Privacy Policy, or if you wish to exercise any of your privacy rights, please contact us via:
Privacy Email
support@maxim88.life
Live Chat
Available 24/7 within the platform
Response Time
Within 14 business days
Data Protection Officer: maxim 88 has appointed a Data Protection Officer (DPO) responsible for ensuring PDPA compliance and handling privacy-related enquiries. For serious or formal privacy matters, please mark your email with the subject line "PDPA — Privacy Enquiry" to have it prioritised.